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Урок 1. Как устанавливать добрые отношения с людьми?
- Инструменты похвалы и комплимента: тонко, остроумно, ненавязчиво. Прямая и завуалированная похвала. Алгоритм и примеры!
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Урок 2. Двигай разговор! Как быть интересным собеседником?
- «Склейка» и «цепочка»: 2 принципа продвижения диалога
- Вопрос в разговоре: скрытые возможности
- Обратная связь: алгоритм использования в обычном разговоре и в деловой коммуникации
- Сторителлинг в разговоре: сила живых историй в разговоре. Для чего и как использовать?
Урок 3. Сложные случаи в разговоре: как справиться?
- Как озвучить просьбу, если стесняетесь или опасаетесь? Как просить и не выглядеть при этом ущербным?
- Как сказать «нет» и не испортить отношения? Алгоритм конструктивного отказа.
- Как высказать недовольство и при этом не обидеть?
Урок 4. Как вести себя в конфликте?
- 5 стратегий поведения в конфликте: как выбрать верную?
- Как сформулировать суть конфликта конструктивно?
- Критика: как не надо? Как надо?
- Прямая коммуникация: особенности использования для снижения напряжения
Урок 5. Манипуляции в общении
- Чем манипулятивное воздействие отличается от НЕманипуляции?
- Как распознать манипуляцию?
- Чего боится манипулятор?
- Как защититься? 3-ступенчатый алгоритм защиты.
- 5 стратегий защиты от манипуляций
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